Returns & Refunds Policy

VTEC Tools & Equipment

At VTEC Tools & Equipment, we are committed to providing quality products and reliable customer service. We understand that customers may occasionally need to return or exchange a product, and we aim to make the process straightforward and fair.

1. Returns Within 7 Days

Customers may request a return or exchange within 7 calendar days of receiving their order, provided that:

• The product is unused and in its original condition.
• The product is returned in its original packaging.
• All original accessories and components are included.
• The product has not been installed, modified or damaged.
• Proof of purchase or a valid order number is provided.

For voluntary returns and exchanges, customers are responsible for the return courier costs.

This seven-day policy does not restrict any additional rights provided by applicable consumer protection legislation.

2. Incorrect Products Supplied

Should VTEC Tools & Equipment supply an incorrect product, size or specification that differs from the customer’s confirmed order, we will:

• Replace the item with the correct product at no additional cost; or
• Provide a refund if the customer prefers.

In these circumstances, VTEC Tools & Equipment will cover the reasonable costs of collecting the incorrect product and delivering its replacement.

3. Exchanges and Incorrect Orders

Customers who have ordered an incorrect product or wish to exchange an item may do so within seven calendar days of delivery, provided the item meets our return conditions.

Customers may choose to:

• Exchange the product for another product of equal value.
• Select a higher-value product and pay the difference.
• Select a lower-value product and receive a refund of the difference.
• Request a refund instead of an exchange.

The customer is responsible for return delivery costs and any delivery charges associated with the replacement product.

All exchanges are subject to product availability.

4. Used or Damaged Products

We do not accept voluntary returns or exchanges of products that have been used, installed, modified or damaged after delivery.

This includes CNC router bits, carbide endmills, lathe inserts, circular saw blades, tool holders and other cutting tools.

Products damaged due to incorrect application, improper machining parameters, misuse or normal wear and tear are not eligible for voluntary returns or exchanges.

These exclusions do not affect a customer’s statutory rights in relation to defective goods.

5. Defective Products

If a product is believed to have a manufacturing defect, customers should contact us with their order number, a description of the issue and supporting photographs where possible.

VTEC Tools & Equipment may arrange an inspection to determine the cause of the reported problem.

Where a product is defective under applicable consumer legislation, the customer may be entitled to a repair, replacement or refund in accordance with the Consumer Protection Act.

Qualifying defective goods may be returned within six months of delivery, at our risk and expense, as provided by law.

Cutting tool failures resulting from incorrect operating conditions, excessive loads, improper installation or misuse are not automatically considered manufacturing defects.

6. Special Orders and Custom Products

Products specially manufactured, modified or sourced to a customer’s specific requirements are generally not eligible for voluntary returns or exchanges.

This includes custom cutting tools, specially manufactured tooling and other bespoke products.

Exceptions apply where the product is defective, incorrectly supplied or where a return is otherwise required by law.

7. Goods Damaged in Transit

Customers are encouraged to inspect their orders upon delivery.

If goods arrive damaged, please notify us as soon as possible, preferably within 48 hours of receiving the order.

Please provide photographs of the damaged product and its packaging so that we can investigate and arrange an appropriate resolution.

This reporting period is a request to assist with resolving courier claims and does not limit statutory consumer rights.

8. Return and Exchange Procedure

To request a return or exchange:

1. Contact VTEC Tools & Equipment by email at sales@vtectools.co.za or WhatsApp on +27 83 570 6175.
2. Provide your order number, the product details and the reason for the return.
3. Include photographs where necessary.
4. Once your return request has been reviewed, we will provide return instructions.
5. Package the product securely and arrange return delivery where applicable.
6. Upon receipt, the returned goods will be checked against the applicable return conditions.
7. An eligible refund or exchange will then be processed.

Please contact us before returning any products so that we can provide the correct return instructions.

9. Refunds

Approved refunds will be made to the original payment method wherever possible, or through another mutually agreed payment method.

Refunds for voluntary returns will generally be processed once the returned products have been received and inspected, subject to applicable legal requirements.

Where the statutory seven-day online cooling-off right applies, the full payment will be refunded within 30 days of cancellation. The customer may be responsible for the direct cost of returning the goods.

For other voluntary returns, original delivery charges are generally non-refundable unless otherwise required by law.

We do not charge a general restocking fee on qualifying statutory cooling-off cancellations.

10. Consumer Rights

This policy is subject to applicable South African legislation, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

Nothing in this policy limits or excludes any rights or remedies that a customer is entitled to under applicable law.

11. Contact Information

VTEC Tools & Equipment

Website: https://www.vtectools.co.za

For returns, exchanges, refunds or product concerns, please contact our sales team:

Email: sales@vtectools.co.za
WhatsApp / phone: +27 83 570 6175

We are committed to resolving legitimate product concerns fairly and efficiently.